| DESCRIPTION |
NO PLAN |
BRONZE |
SILVER |
PLATIUM |
 |
Disaster Recovery Planning & Assistance |
. |
. |
. |
Included |
| Workstation and Disk Imaging Option for Disaster Recovery |
. |
. |
. |
Included |
| Periodic Review and Planning Meeting |
. |
. |
Included |
Included |
| Personal Remote Control (just like GoToMyPC.com |
. |
. |
Included |
Included |
| Hardware and Software Inventory / Asset Management |
. |
. |
Included |
Included |
 |
Network Health Report |
|
. |
Included |
Included |
| Preventative Maintenance on Servers / Workstations |
. |
. |
Included |
Included |
| Virus, Spam and Security Analysis & Reporting |
. |
. |
Included |
Included |
| Unlimited Windows Patch Deployment |
. |
. |
Included |
Included |
| Computer Clean-up and Optimization Wizard |
. |
. |
. |
Included |
| Tape Backup Monitoring and Alerting |
. |
. |
Included |
Included |
| Graphic Network Diagram |
. |
. |
Included |
Included |
 |
Online Help Desk Ticket Creation and Tracking |
. |
. |
Included |
Included |
| 7x24 Server and Workstation Emergency Alerting |
. |
8am-5pm
M-F excluding Holidays |
Included |
Included |
| Maintenance and Upgrades on Software Applications |
. |
Discounted Hourly Rate |
Discounted Hourly Rate |
Included |
| Software Deployment of Software Applications |
. |
Discounted Hourly Rate |
Discounted Hourly Rate |
Included |
 |
7x24 Emergency Troubleshooting and Remote Repair |
. |
Discounted Hourly Rate |
Discounted Hourly Rate |
Included |
| Coordinate Hardware Repairs with Vendors |
. |
. |
. |
Included |
| Emergency Response Time During Business Hours |
Best Effort |
8 Hours
regular hrs |
4 Hours |
2 Hours |
On-site scheduling of Technicians
Business Critical Systems/Applications |
Best Effort |
Next Day |
Next Day |
Same Day |
| Satisfaction Guarantee |
Included |
Included |
Included |
Included |
